1. SHIPPING METHODS AND TIMES

At Hydranation, we are committed to ensuring that your order is delivered to you in a timely and efficient manner. 
We offer the following shipping methods:
 

Standard Shipping: Orders shipped using this method will typically arrive within 5-7 business days after processing.

Express Shipping: Orders shipped using this method will typically arrive within 2-3 business days after processing.

International Shipping: For our international customers, please note that delivery times may vary depending on your location.

Please note that processing times may vary depending on the availability of the product and other factors. 
You will receive a confirmation email with tracking information once your order has been shipped.
 

2. SHIPPING COSTS

Shipping costs are calculated based on the shipping method you select and the destination of your order. 
During the checkout process, you will be provided with the exact shipping cost for your order.

3. ORDER PROCESSING TIME

Orders are typically processed within 1 business day from the date of purchase. 
Please allow additional time for processing during peak seasons or promotional events.

4. TRACKING YOUR ORDER

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package. 
You can track your order by visiting the provided tracking emailed to you from Hydranation post purchase. 

5. SHIPPING RESTRICTIONS

Please ensure that you provide accurate shipping information during the checkout process. 
We are not responsible for orders shipped to incorrectly provided addresses.

Shipping may be delayed or unavailable to certain remote areas. In such cases, we will contact you to discuss alternative shipping options.

6. LOST OR DAMAGED SHIPMENTS

If your order is lost or arrives damaged, please contact us within 7 days of receiving your tracking details at hello@hydranation.com.au.

Please note that it is the responsibility of the customer to lodge any breakage or damage reports directly with Australia Post 
or the relevant carrier to ensure claims are processed correctly. We will assist and coordinate with shipping partners but cannot process 
refunds or replacements without a valid claim from the carrier.

7. RETURNS AND REFUNDS

Please refer to our Refund Policy for information on returns and refunds related to your order.

8. CONTACT US

If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to contact our 
customer support team at hello@hydranation.com.au

9. CHANGES TO THIS SHIPPING POLICY

Hydranation reserves the right to make changes to this shipping policy at any time. Any updates or modifications will be 
posted on our website, and the effective date will be revised accordingly.

By placing an order with Hydranation, you agree to the terms and conditions outlined in this shipping policy.